Refund Policy

Your satisfaction is our top priority at BananaAI. We've established a transparent refund process to ensure your peace of mind when trying our services. Before proceeding with your purchase, please take a moment to review our refund terms.

1. Qualification Requirements

Request Window

To be eligible for a refund, submit your request within 72 hours (3 days) of completing your purchase. We're unable to accommodate requests after this timeframe.

Credit Usage Policy

Refunds are calculated based on unused credits only. Any credits that have been consumed or utilized will be deducted from the refund amount. Only the remaining unused credits are eligible for reimbursement at their original purchase value.

2. Refund Application Process

Eligible customers can initiate a refund by following these straightforward steps:

1. Initiate Contact: Send your request to our customer care team via [email protected]
2. Essential Information: Your request should contain your user credentials, login email, order ID, payment timestamp, and reason for seeking a refund
3. Timely Submission: Remember to submit your application within the 72-hour eligibility window

3. Review and Reimbursement

Our team will promptly evaluate your refund application and communicate the decision. Successful requests will result in reimbursement through your original payment channel.

4. Policy Updates

These terms may be modified as our services evolve. We maintain the latest version on this page and recommend checking back occasionally for any updates.

5. Need Assistance?

For any clarification about our money-back guarantee or other inquiries, our support team is ready to help at [email protected].